Company Alerts

Dear Customers,

You may experience longer shipping times than usual because the world is responding to the coronavirus pandemic. We want to share with you some of the challenges that have emerged.

• Courier companies have suspended service entirely to some countries.
• The reduction of flights / trucks between countries means limited cargo space.
• Safety protocols, such as social distance, mean that processing and sorting centers have slowed down.
• Shipment volume is increasing. Because people are cut off from the world, many people have turned to online shopping, which has led to high volumes almost equivalent to the Christmas holiday season.
• With the adjustment of government offices, delays in customs processing have also increased.

United States-The delivery time to some parts of the United States is delayed by more than 14 days from the normal delivery time standard. We are working hard to work with Canada Post / US Postal to resolve any ongoing issues.

"Mail and parcels sent to all regions of the United States continue to be delivered. To protect employees and the public from the spread of coronavirus, changes in USPS operations and delivery processes may affect delivery time." --Canada Post .

Some countries have completely suspended their services, such as Spain, Portugal and India. Once the service is restored, we hope to deliver again.

NATVD.com will do its utmost to help all our customers receive their orders. Please do not hesitate, please contact us.

Dear Community Friends,

 

As the COVID-19 situation continues to develop, we are always considering what is best for the health and safety of our customers, our staff members, our partners and the communities we serve.

 

At this time we are preparing for the possibility of limited or reduced products offered at NATVD.com in the coming weeks.  This may be due to disruptions to manufacturing and/or delivery services. With guidance from Health Canada, as well as provincial authorities, we may also be called upon to reduce hours, limit the number of staff on site or temporarily close.

 

We are currently experiencing longer than usual wait times for processing all orders.

 

Our team will do their best to keep customers informed as the situation develops.  We apologize in advance for any inconvenience. We are grateful for the support of our customers and partners.  We remained committed to keeping you informed with regards to any disruption to our services.

 

Natural Vitamin Direct Inc.

 

Dear California Customers,

You are so lucky being a resident in such a beautiful state!  Unfortunately, we have to suspend our service to California.  We are currently reviewing our procedures and policies to ensure we comply with applicable laws.

In the past, we have been exempt due to the size of our company.  (Sometimes it is good to be small.)  We want to make sure we are doing our due diligence as there may be revisions to the law.

Any orders placed online to be shipped to California will be cancelled automatically.

Sorry for any inconvenience.

Natural Vitamin Direct Inc.