Company Alerts

Happy Together

Wednesday, 21 July 2021

We have been so happy to support our customers, suppliers and business partners throughout the past year and half. Here are Natural Vitamin Direct, we continue to work hard to provide the best service possible. Since 1997, Natural Vitamin Direct has been serving customers from around the world. As a 100% Canadian owned an operated company, we have been proud to partner with Canada's leading manufacturers in offering the best products the country has to offer.

With products from Jamieson Wellness, Natural Factors, Nature's Way, Prairie Naturals SISU, Webber Naturals and more we have products for everyone. Our customer service team would love to answer any questions you might have.

Our natvd.com community is stronger than ever and so happy together!

 

www.natvd.com has moved to Shopify

Wednesday, 09  December 2020


Security and reliability are the two main reasons why we have chosen to move away from our old website platform. With the security of our customers information top of mind, we sought out to find industry-leading security for our online store. We also wanted our customer's experience to be the best it can be. This goes hand in hand with having a reliable uptime and unlimited bandwidth to keep things running smoothly.

Big changes are on the way! As a past customer you will notice a change in some of the features and appearance. Hopefully, most will be positive and make life easier. For example, natvd.com will no longer use usernames. You can simply sign in with your email address; one less thing to remember!

Our hope is that the transition will go smoothly, however we realize hiccups can occur. If you need assistance navigating the new website please do not hesitate to contact us.

Dear Customers,

You may experience longer shipping times than usual because the world is responding to the coronavirus pandemic. We want to share with you some of the challenges that have emerged.

  • Courier companies have suspended service entirely to some countries.
  • The reduction of flights / trucks between countries means limited cargo space.
  • Safety protocols, such as social distance, mean that processing and sorting centers have slowed down.
  • Shipment volume is increasing. Because people are cut off from the world, many people have turned to online shopping, which has led to high volumes almost equivalent to the Christmas holiday season.
  • With the adjustment of government offices, delays in customs processing have also increased.

United States-The delivery time to some parts of the United States is delayed by more than 14 days from the normal delivery time standard. We are working hard to work with Canada Post / US Postal to resolve any ongoing issues.

"Mail and parcels sent to all regions of the United States continue to be delivered. To protect employees and the public from the spread of coronavirus, changes in USPS operations and delivery processes may affect delivery time." --Canada Post .

Some countries have completely suspended their services, such as Spain, Portugal and India. Once the service is restored, we hope to deliver again.

NATVD.com will do its utmost to help all our customers receive their orders. Please do not hesitate, please contact us.

Dear Community Friends,

 

As the COVID-19 situation continues to develop, we are always considering what is best for the health and safety of our customers, our staff members, our partners and the communities we serve.

 

At this time we are preparing for the possibility of limited or reduced products offered at NATVD.com in the coming weeks.  This may be due to disruptions to manufacturing and/or delivery services. With guidance from Health Canada, as well as provincial authorities, we may also be called upon to reduce hours, limit the number of staff on site or temporarily close.

 

We are currently experiencing longer than usual wait times for processing all orders.

 

Our team will do their best to keep customers informed as the situation develops.  We apologize in advance for any inconvenience. We are grateful for the support of our customers and partners.  We remained committed to keeping you informed with regards to any disruption to our services.

 

Natural Vitamin Direct Inc.

 

Dear California Customers,

You are so lucky being a resident in such a beautiful state!  Unfortunately, we have to suspend our service to California.  We are currently reviewing our procedures and policies to ensure we comply with applicable laws.

In the past, we have been exempt due to the size of our company.  (Sometimes it is good to be small.)  We want to make sure we are doing our due diligence as there may be revisions to the law.

Any orders placed online to be shipped to California will be cancelled automatically.

Sorry for any inconvenience.

Natural Vitamin Direct Inc.

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